This document sets out the terms and conditions governing use of the platform Wibox in full and in plain language. By registering and using the Wibox platform, you agree to comply with all terms stated herein. Please read carefully before proceeding with registration.
Purpose of These Terms
Welcome to Wibox — an online entertainment platform operating in Malaysia. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and Wibox ("we", "us", or "the platform"). By accessing, registering for, or using any part of the Wibox platform, you confirm that you have read, understood, and agree to be fully bound by all provisions of these Terms.
If you do not agree with any part of these Terms, please stop using the Wibox platform immediately and contact us at support@wibox.best to close your account if needed.
These Terms are written in Bahasa Melayu for the convenience of Malaysian members. In the event of any ambiguity in interpretation, the Bahasa Melayu version shall prevail. These Terms apply to all use of the Wibox platform in Malaysia, including access via the website, mobile application, and any other relevant digital channels.
Wibox provides an online entertainment platform covering slots, Live Casino games, Sports Betting (Malaysia Super League, EPL, and more), badminton betting, esports, lottery (4D, 6D, Toto), and a VIP Rewards Programme. Each game category may be subject to additional rules set out separately within the platform.
To register and use the Wibox platform, you must meet all of the following requirements:
Each individual is only permitted to hold one (1) active account on wibox at any time. This covers one account per phone number, email address, identification number, IP address, and device used. Registering or operating more than one account — whether directly or through a family member using the same details — is a serious violation that may result in the closure of all associated accounts and forfeiture of balances and winnings.
You are responsible for ensuring that all information provided during registration is accurate, complete, and up to date. This includes your full name as stated on your Malaysian identity card, an active Malaysian phone number, and an accessible email address. Wibox reserves the right to request identity verification (KYC) at any time, and failure to provide the required documents may result in temporary suspension of withdrawal privileges.
Providing false information during registration or the KYC process is a serious violation that may result in immediate account closure and forfeiture of all funds in the account. Wibox reserves the right to report fraudulent activity to the relevant authorities.
You are solely responsible for keeping your Wibox account password and login credentials confidential. Do not share your login details with anyone, including family members. If you suspect unauthorised access to your account, contact the Wibox support team immediately via Live Chat or email at support@wibox.best.
Wibox accepts deposits via the following payment methods, all of which are local Malaysian options:
All deposits are credited to your wibox account in real-time, unless a technical disruption occurs on the payment provider's end. wibox does not accept deposits in foreign currencies or via any international payment method.
| Account Tier | Daily Deposit Limit | Minimum Deposit |
|---|---|---|
| Standard Member | RM 5,000 | RM 10 |
| VIP Silver | RM 10,000 | RM 10 |
| VIP Gold | RM 50,000 | RM 10 |
| VIP Platinum | RM 80,000 | RM 10 |
| VIP Diamond | RM 100,000 | RM 10 |
| Elite Diamond | No fixed limit | RM 10 |
Withdrawals may only be made to a Malaysian bank account or e-wallet registered in the same name as your wibox account. wibox does not permit withdrawals to third-party accounts. The minimum withdrawal amount is RM 30 per transaction.
Before making your first withdrawal, you may be required to complete an identity verification (KYC) process by submitting a copy of your Malaysian identity card (MyKad) and proof of ownership of your bank account or e-wallet. This process is typically completed within 24 business hours.
VIP Elite Diamond: within 10 minutes · Diamond: 15 minutes · Platinum: 20 minutes · Gold: 30 minutes · Silver & standard members (post-KYC): within 24 hours. Timeframes are calculated from the moment the withdrawal request is approved by the Wibox system.
Account balances that have been inactive for 12 consecutive months may be subject to an administrative maintenance fee of RM 10 per month until the balance is depleted or the account is reactivated. Wibox will notify members 30 days before this charge takes effect.
Wibox offers a variety of bonuses and promotions from time to time — including a welcome bonus, deposit bonus, weekly cashback, birthday bonus, and periodic promotional offers. Each bonus is subject to specific terms stated on the relevant promotions page. The following general terms apply to all bonus offers at Wibox unless clearly stated otherwise.
All bonuses received at Wibox are subject to wagering requirements before any winnings derived from those bonuses can be withdrawn. Wagering rates vary by bonus type:
Wibox has a sophisticated detection system to identify bonus abuse attempts. Activities considered to constitute abuse include:
If bonus abuse activity is detected, Wibox reserves the right to cancel the bonus, void any unfulfilled bonus effects, and in serious cases, immediately close the account and withhold any pending withdrawals pending the conclusion of an investigation.
All bonuses have a set validity period. Any unused bonus or unfulfilled wagering requirement within the specified period will expire automatically without compensation. Please check the expiry date of each bonus in your account.
All slots and Live Casino games on wibox use a Random Number Generator (RNG) that has been independently audited by an accredited body. The outcome of every spin, hand, or round is final and cannot be disputed on the grounds of bad luck alone. In the event of a technical error or disruption that affects a game outcome, wibox reserves the right to void the relevant bet and return the wagered amount to the member's account.
Sports Betting at Wibox covers a wide range of sports, including football (Malaysia Super League, EPL, Champions League), badminton (All England, Thomas Cup, Uber Cup, BWF Championships), and more. The general rules for sports betting at Wibox are as follows:
Esports betting on Wibox covers Mobile Legends: Bang Bang, DOTA 2, CS2, Valorant, and other esports tournaments. Match results used for bet settlement are based on official results announced by the respective tournament organiser. In the event of a dispute over a result, Wibox will refer to the organiser's official records as the final authority.
Lottery ticket purchases on Wibox (including 4D, 6D, Toto) are final and cannot be cancelled once confirmed. Lottery draw results are based on draws conducted at the scheduled time and date. Wibox is not responsible for any communication failure that prevents you from purchasing a ticket before the betting close.
Wibox has a zero-tolerance policy towards dishonest activity, fraud, and any attempt to manipulate the platform. The following activities are strictly prohibited and may result in immediate action:
Should any of the above conduct be detected, Wibox reserves the right to immediately suspend the account while conducting an investigation, freeze all balances and pending withdrawals, void all winnings obtained through suspicious activity, permanently close the account, and report the matter to the relevant authorities, including the PDRM where necessary.
The Wibox VIP Rewards Programme has five tiers — Silver, Gold, Platinum, Diamond, and Elite Diamond. Eligibility for each tier is determined by cumulative deposit amounts over a rolling 3-month period. VIP tiers are updated automatically by the system at the start of the following month once the relevant threshold is reached.
VIP status is maintained based on continued playing activity. If your cumulative deposits during the 3-month reassessment period fall below the threshold for your current VIP tier, your tier may be adjusted downward the following month. Members at risk of a tier downgrade will be notified in advance by the Wibox team.
VIP Cashback is calculated based on net weekly losses (Monday 00:00 – Sunday 23:59 Malaysia time) and is credited automatically every Monday. The wagering requirement for VIP Cashback is 1x only. Cashback rates are: Silver 16%, Gold 18%, Platinum 20%, Diamond 23%, Elite Diamond 25%.
VIP benefits are for the member's personal use only and are non-transferable. Wibox reserves the right to modify, suspend, or terminate the VIP programme or any VIP benefit by giving 30 days' notice to affected members via email or in-platform notification.
Wibox takes the protection of every member's personal information seriously. The collection, use, and storage of your personal data is governed entirely by Wibox Privacy Policy which forms an integral part of these Terms.
The personal information you provide to Wibox is used solely for the following purposes: account and service management, financial transaction processing, identity verification (KYC), compliance with legal and regulatory requirements, delivery of service-related communications, and improvement of your experience on the platform.
All data is stored with 256-bit SSL encryption. Access to member data is restricted to authorised personnel only and is subject to strict confidentiality agreements. wibox does not sell or transfer members' personal data to third parties for marketing purposes without the member's consent.
You have the right to access a copy of your personal data held by Wibox, request corrections to inaccurate data, request account and data deletion (subject to legal record-keeping requirements), and withdraw marketing consent at any time. To submit a data-related request, contact support@wibox.best.
Wibox is committed to promoting responsible gambling. We provide a range of features and resources to help members stay in control of their gaming activity.
Wibox members can access the following features at any time through their account settings:
You are responsible for ensuring that your gaming activity does not negatively affect your financial health, relationships, or overall well-being. Gambling should be treated as entertainment only and not as a source of income. If you feel your gambling has become a problem, please contact the Health Line at 1800-22-2088 or visit our Responsible Gaming page.
You may close your wibox account at any time by contacting our support team via Live Chat or email at support@wibox.best. Prior to closure, any eligible balance will be processed for withdrawal to your registered payment method within 5 business days.
Wibox reserves the right to close or suspend your account without prior notice under the following circumstances:
Once your account is closed, you will no longer be able to access the wibox platform using those credentials. Any valid balance (not subject to investigation) will be returned, while any bonuses with unfulfilled wagering requirements will be forfeited.
Wibox reserves the right to modify, add, or remove any part of these Terms at any time. Material changes to the Terms will be communicated to members via:
Non-material changes (such as language clarifications or spelling corrections) may be made without notice. Material changes will generally take effect no less than 7 days after notification, except in exceptional circumstances requiring immediate action.
Continued use of the Wibox platform after any updated Terms take effect constitutes your acceptance of those changes. If you do not agree with the changes, you have the right to close your account before they come into effect.
These Terms & Conditions are the latest version and take effect from 1 January 2026. Previous versions are available upon request at support@wibox.best for reference.
If you have any enquiries, complaints, or wish to raise a dispute regarding your use of the Wibox platform, please contact us through the following channels:
Wibox aims to resolve all complaints within 5 business days. For more complex cases, the investigation may take up to 14 business days, and you will be kept informed of your case progress on a regular basis.
If you are not satisfied with the resolution provided by the wibox support team, you may escalate your complaint to senior management via the same email address by including "Complaint Escalation" in the subject line.
These Terms are governed by the laws of Malaysia. Any dispute that cannot be resolved amicably will be referred to the jurisdiction of the competent courts of Malaysia.
The Wibox Privacy Policy forms an inseparable part of these Terms & Conditions. By accepting these Terms, you also agree to how Wibox collects, uses, and protects your personal data as described in Privacy Policy us. For any enquiries regarding your personal data, please contact us at support@wibox.best.
FAQ
Transparency is a core value at Wibox. Our Terms are written in plain, clear language so you know exactly what you are agreeing to. If you still have questions, our support team is available 24/7.
For those aged 18 and above only · Play within healthy limits