Wibox takes seriously its responsibility to protect the privacy and personal data of every member. This Privacy Policy transparently explains how we collect, use, store, and protect your information — written in clear language so you fully understand your rights as a member Wibox.
Data Protection Commitment
At Wibox, privacy is not just a legal document — it is a core value that shapes every technical and operational decision we make.
Wibox ("we", "platform", or "Company") is committed to protecting the privacy and security of every member's personal data on our online entertainment platform. This Privacy Policy sets out in detail how Wibox collects, processes, stores, protects, and discloses your personal information when you register, log in, or use any part of the Wibox platform.
This policy applies to all Wibox members who access the platform via wibox.best, the mobile app, or any other Wibox digital channel. It also applies to individuals who are in the process of registering or who have previously been Wibox members.
By registering or continuing to use the Wibox platform, you confirm that you have read and understood this Privacy Policy, and that you agree to how we process your personal data as described herein. If you do not agree, please stop using the platform and contact us to close your account.
This Privacy Policy forms an integral part of Wibox Terms & Conditions. Any terms not defined in this document carry the same meaning as in the relevant Terms & Conditions. In the event of any conflict between this document and the Terms & Conditions regarding data protection, this Privacy Policy shall prevail.
Wibox collects your personal data through three main channels — information you provide directly, information generated automatically as you use the platform, and in certain cases, information from legitimate third-party sources. We only collect data that is genuinely necessary to provide Wibox's services.
In certain circumstances, Wibox may receive additional information about you from legitimate sources such as third-party identity verification service providers (for KYC purposes), financial institutions for transaction verification, and recognised fraud prevention agencies. Data from these sources is used solely for verification and legal compliance purposes.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Full name, MyKad number, date of birth | Registration & KYC |
| Relationships | Phone number, email | Communication & Security |
| Financial | Bank account, e-wallet | Deposit & Withdrawal |
| Technical | IP, device, browser | Security & Analytics |
| Activity | Gaming history and betting activity | Services & VIP |
Wibox uses your personal data solely for lawful, necessary purposes that are directly related to delivering our online entertainment platform services to you. We do not use your data for unrelated purposes without your explicit consent.
Your basic data (name, phone number, email) is used to create and manage your Wibox account, process secure logins, send important account notifications such as OTP verification and security alerts, and respond to enquiries submitted via Live Chat or support email.
Your payment information — including Malaysian bank account details, e-wallet accounts (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow), and FPX records via Maybank2u or CIMB Clicks — is used to process deposits, verify account ownership during withdrawals, detect suspicious transactions, and comply with legally required financial reporting obligations.
Your activity and navigation data helps the Wibox technical team understand how members use the platform, identify areas for improvement, test new features, and optimise platform performance — particularly for smartphone users, who account for over 85% of Wibox members.
Your gaming activity and deposit records are used to calculate your eligibility and tier within the Wibox VIP Rewards Programme (Silver, Gold, Platinum, Diamond, Elite Diamond), calculate weekly cashback credited automatically, and inform you of promotions relevant to your playing patterns — provided you have not withdrawn your marketing communications consent.
Wibox uses your data to fulfil its legal obligations in Malaysia, including AML (Anti-Money Laundering) and KYC (Know Your Customer) requirements, to detect and prevent fraudulent activity such as bonus abuse, duplicate accounts, and money laundering, and to comply with any directives from relevant regulatory authorities or a competent court.
Wibox retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable Malaysian law. Retention periods vary depending on the type of data and the relevant legal requirements.
When your account is closed for any reason, Wibox will delete or anonymise data that is no longer required within 90 days, except for data that must be retained to fulfil legal obligations as outlined above. Data retained for legal compliance purposes will be restricted to authorised personnel only and will not be used for any commercial purpose.
Wibox member data is stored on servers located in the Asia region that maintain robust data security standards. Wibox ensures that any cross-border data transfers comply with data protection standards equivalent to those required under Malaysian law.
Wibox does not sell, rent, or trade members' personal data to any third party for commercial or marketing purposes. However, in certain limited and lawful circumstances, Wibox may need to share some of your data with the following parties.
Wibox works with selected third-party service providers that help us operate the platform — including payment gateway providers for processing deposits and withdrawals via Malaysian e-wallets (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX), KYC service providers for identity verification, cloud infrastructure and security providers, and gaming providers (slots developers, Live Casino, Sports Betting platforms). All providers are bound by strict data protection agreements and are only permitted to use your data for the specific purposes set out in those agreements.
Wibox may be required to disclose your data to competent authorities in Malaysia when mandated by a valid court order, requests from law enforcement agencies in the course of a criminal investigation, reporting obligations under Malaysia's AML (Anti-Money Laundering) and AMLATFPUAA legislation, or other regulatory compliance requirements prescribed by applicable Malaysian law.
Wibox is not responsible for the privacy practices of any third-party websites, apps, or services that may be linked to or referenced in other contexts. Please review the privacy policy of each platform separately.
Data security is an ongoing investment at Wibox — not just a checkbox on a compliance list. We implement multiple layers of technical and operational protection to keep your personal and financial data safe at all times.
Access to members' personal data within Wibox systems is restricted to staff with a legitimate business need who have signed strict confidentiality agreements. All internal access is recorded in audit logs that are reviewed on a regular basis. Staff who leave the company have all access privileges revoked immediately.
In the event of a data breach affecting members' personal information, Wibox has a clear incident response procedure in place. We will notify affected members within 72 hours of confirming the incident via their registered email address, and report the incident to the relevant authorities as required under Malaysian law.
Wibox account security is a shared responsibility. Use a strong and unique password, enable 2FA, never share your login credentials with anyone, and contact our support team immediately if you suspect any suspicious activity on your account.
As a Wibox member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. Wibox respects and facilitates the exercise of all these rights.
To submit any request relating to the rights above, please contact the Wibox Data Protection Officer by email at support@wibox.best and state "Data Rights Request" in the message subject line. We may require identity verification before processing your request in order to protect you from unauthorised submissions.
Wibox uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit Wibox. They allow the platform to remember your preferences and ensure certain features work correctly.
You can manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the Wibox platform. To disable Wibox-specific analytics and marketing cookies without affecting core functionality, log in to your account and go to Settings → Privacy → Cookie Management.
The Wibox platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.
If you are under 18 years of age, you are strictly prohibited from using or registering for a Wibox account. If Wibox determines that a member has provided false information about their age, the account will be immediately closed, all balances and winnings will be forfeited, and the incident may be reported to the relevant authorities.
If you believe a child or teenager under the age of 18 has registered on Wibox, please contact us immediately at support@wibox.best. We will investigate and take prompt action to close the account and delete all data associated with that minor.
Wibox reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new Malaysian legal requirements, or new platform features. Any material changes to this Policy will be communicated to members through:
Non-material changes — such as spelling corrections, language clarifications, or layout improvements — may be made without prior notice. The "Updated" date at the top of this page will always reflect the latest version of the Privacy Policy currently in effect.
Continued use of the platform Wibox after the effective date of the updated Privacy Policy will be considered your acceptance of those changes. If you disagree with any changes, you have the right to close your account before they take effect.
This Privacy Policy is the version in effect from 1 January 2026. If you require a previous version for reference, please contact support@wibox.best.
If you have any questions, concerns, or complaints about how Wibox handles your personal data, or if you wish to submit a request to exercise your rights as described in Section 7, please reach out to us through the following channels:
Wibox aims to respond to all privacy-related enquiries within 5 business days. For more complex requests, such as comprehensive data access or deletion requests, the process may take up to 14 business days and you will be kept updated on the progress of your request.
If you are not satisfied with how Wibox has handled your privacy request after exhausting all available internal resolution channels, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority in Malaysia.
This Privacy Policy should be read together with Wibox Terms & Conditions and Responsible Gaming Policy us for a full understanding of your rights and responsibilities as a Wibox member. For any enquiries, contact us at support@wibox.best.
Frequently Asked Questions
Your privacy and data security are Wibox's top priority. From slots and Live Casino to football and badminton betting, e-sports, 4D lottery and Toto — everything on Wibox can be enjoyed with full confidence that your data is completely protected.
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